Shipping

Arabian Oud (www.arabianoud.com) offers ONLY Fedex ground shipping to the USA. Our shipping rates are based on the weight of your order and are pulled directly from Fedex in-real-time.

Once your order is placed, you will receive a confirmation email letting you know we have received your order and are working to get it shipped out. Orders are processed within 1-2 business days pending availability and credit verification. Delivery addresses cannot be changed or edited after an order is placed.

When your order has been shipped, you will receive a shipping confirmation via email with the shipping date and tracking number. Shipping times may vary but typically it takes 5 business days.

Returns

We are happy to process the return of your selected products for a full refund within 3 days from the delivery date. Returned products must be in new and unused conditions. Oils and Oud Chips and essence are not returnable nor exchangeable. Begin the return process by clicking here

Refunds

Once your return is received and inspected, we will send you an email to notify you that your returned item has been received and whether or not it is eligible for refund. Your refund will be processed and a credit will automatically be applied to your original method of payment.